When the order status is [Paid], you can contact customer service to cancel the order.
When the order status is [Processing], our purchase has been completed, but the merchant has not yet shipped. We will cancel the order for you and the amount will be returned to your bbdbuy account available balance.
When the order status is [Mailed], the merchant has already shipped. We must first discuss with the seller whether the goods can be returned. If the seller agrees to return the goods and does not need to pay for the shipping, the amount will be returned to your bbdbuy account available balance after the return is completed; if the seller agrees to return the goods, but requires us to pay for the shipping, we will inform the customer first. If the customer agrees, we will advance the shipping fee first. After the return is completed, we will deduct the shipping fee from the amount paid by the customer and return the remaining amount to your bbdbuy account available balance.
The order status is [In Stock] Within 5 days, when the user applies for a replacement, we will apply to the seller. It depends on whether the seller agrees. After the seller agrees, we will help you return it as soon as possible. It usually takes 7-20 days from the return of the replacement product to the seller's re-delivery and storage. The specific time depends on the seller. If the exchange requires shipping, it will be borne by the buyer.
The order status is [In Stock] Within 5 days, when the user applies for a return, we will apply to the seller. It depends on whether the seller agrees. After the seller agrees, we will help you return it as soon as possible. After the merchant receives the goods and returns the goods to us, the corresponding amount will be returned to your bbdbuy account balance by our purchase. It usually takes 7-15 days, depending on the time the seller confirms the refund. If shipping costs are incurred during the return process, we will deduct the relevant shipping costs from the refund amount.
If the order is in stock for more than the unconditional return period, we will first negotiate with the merchant whether the return can be made. If it can be made, follow the return process within the return period. If not, the return cannot be made.