Notes on goods receipt
1. Before signing for goods, check whether the outer packaging of the goods is intact, whether the box is sealed, and whether there is a significant difference in weight
2. Regardless of whether the outer packaging is obviously damaged or torn, you must inspect the goods in front of the courier before signing for them, and make a note on the waybill before signing for them or refuse to sign directly if there is a problem
3. If the package that was not signed for in front of the deliveryman is damaged or missing, please keep the outer packaging box (including the sealing tape) and feedback to the local post office within 2 days after signing for it (based on the delivery time on the logistics provider's website), and provide the goods invoice, physical photos and other information to contact us to apply for compensation from the post office for you Note: If your package is a postal package such as EMS, SAL, etc., in addition to the above information (goods invoice, physical photos, etc.), you also need to provide us with a damage report or case num issued by the post office, so that we can feedback to the logistics provider to verify the compensation.
4. The normal receipt of the goods marks the end of the entire transportation process. Our company will not be responsible for any situation of the goods after the normal receipt.
5. After the package is received, if there are any problems, please feedback to the customer service within 72 hours of receipt. No more feedback will be accepted after the deadline
Disclaimer
1. Fragile and perishable goods, regardless of whether or not they are reinforced with packaging, are only included in the loss claim, not the damage claim
2. Dangerous goods and prohibited goods are not included in the claim (for example: compressed gas, liquefied gas, flammable liquids, acid and alkali corrosives and other national prohibited goods)
3. Losses or expenses caused by natural loss, inherent defects, characteristics and market price rise and fall of goods are not included in the claim
4. All or part of the loss of goods caused by natural disasters such as bad weather, lightning, tsunamis, earthquakes, floods and natural disasters during transportation
5. Goods that are out of shelf life, out of warranty period, and over delivery period due to force majeure factors such as weather and customs clearance time are not included in the compensation
6. Due to customs reasons, you are required to cooperate with related operations (including but not limited to payment of tariffs), but you refuse to cooperate and the package cannot be delivered according to the time limit promised by the forwarding service provider. The losses, responsibilities and consequences caused by this will be borne by you, and the forwarding logistics provider will not bear any responsibility.