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Service Agreement

Dear user:


Thank you very much for choosing BBDbuy. BBDbuy provides you with global, full-category, and omni-channel logistics services. Before you use the services provided by BBDbuy through this system, please read the contents of this notice carefully. If you have any questions about the contents of this notice or the page prompt information, you can suspend the operation and contact the online customer service at any time for consultation and clarification;


1. BBDbuy will adjust the freight price and time limit at any time according to its own costs and market conditions. BBDbuy will notify you in advance and feedback the changes truthfully;


2. For logistics delays, damage, loss, taxation, fines, etc., BBDbuy will compensate according to the after-sales compensation rules. At the same time, BBDbuy will continue to upgrade and optimize "peace of mind guarantee" and "delay treasure" and other services to provide you with use to reduce the risk of your package delivery, including delays, damage, loss, etc.;

3. In order to clear customs quickly and efficiently, it is recommended that you declare the amount of the package truthfully. BBDbuy will declare the amount according to the amount you fill in. BBDbuy will fill in the declared product name, quantity and declared unit price for you based on the product information you submitted and the consideration of improving customs clearance efficiency in accordance with legality and compliance. You can go to the package details interface to modify the declared product name and quantity (this operation needs to be performed before the package is packed). The heavier the weight or the higher the price of the product, the greater the probability of customs tax. The declared value you fill in will serve as the value basis for your claim for lost items to Superbuy. If you need better protection, it is recommended that you purchase the Peace of Mind Protection Service;

4. When you place an order or your information is provided as a recipient, BBDbuy will collect the following information from you: the name, address, contact information and cargo information of the sender and recipient, which will be used for order submission, logistics waybill generation, collection, warehousing, transportation, export customs clearance, import customs clearance, and delivery of goods; according to the relevant customs requirements of the destination country, we will also collect your ID information for verification of your identity and import and export customs declaration, but only for this purpose and not for other purposes;


If you provide an inaccurate or wrong address, we may use your past waybill information to complete and correct the inaccurate or wrong address information, without violating the mandatory requirements of relevant laws and regulations on the storage of personal information, so as to save time for repeated confirmation of addresses with the consignee/sender, ensure timeliness, avoid losses due to wrong delivery or delayed delivery of express parcels, and give you a better service experience.

5. Disclaimer: BBDbuy will not be responsible for any loss or damage caused by circumstances beyond BBDbuy's control, including but not limited to: administrative authorities acting with actual or apparent power, acts or omissions of any person not employed or contracted by BBDbuy, including the sender, recipient, customs, government departments or third parties, safety regulations imposed by government departments or other safety regulations applicable to the delivery location, force majeure - such as riots, strikes, labor disputes, civil unrest, viruses or diseases, failure or interruption of communication and information systems, any interference in aviation or road transportation networks, such as astronomical phenomena, industrial action, electromagnetic damage or deletion of electronic audio, video, pictures, data or records and natural disasters, including but not limited to earthquakes, cyclones, storms, floods, etc.

6. Governing Law: These Terms and Conditions shall be governed by the laws of the People's Republic of China. Any disputes arising from these Terms and Conditions shall be submitted to the Shenzhen International Arbitration Court for arbitration.


7. In the event of any discrepancy between the Chinese and English versions of these Terms and Conditions, the Chinese version shall prevail.


Please promise that the goods for which you entrust BBDbuy to provide services and value-added services shall meet the export requirements of the country of origin and the import requirements of the country of destination. If there are any problems with the goods themselves or false declarations that lead to customs clearance problems, you shall bear the relevant losses. If BBDbuy suffers losses as a result, you will compensate for them.

10. Disclaimer


(1) For the product information provided by this website, we will try our best to make the products sold consistent with the product descriptions and patterns published on the website. However, due to the fact that the products are affected by various factors such as lighting, color, equipment differences, color difference and resolution of each computer during the shooting process, we cannot guarantee that the information described in the product description is exactly the same as the actual product sample. Especially in terms of color, only the actual product sample shall prevail.


(2) This website refers to the user's designated website to purchase the designated products. Under normal circumstances, the purchasing service is usually completed within 6-15 working days (this also depends on the "international shipping method" selected by the user). However, no final commitment is made. If the website provided by the user is out of stock, the price changes, the delivery is not timely, the goods are abnormal, or other force majeure factors make it impossible to complete the purchase, we will communicate with the user in a timely manner to assist in handling. "BBDbuy" will not be responsible for the relevant losses caused to the user.

(3) If the goods you purchase involve after-sales service (such as missing items, damaged items, defects, etc.), please refer to the "Product Return/Return Principles and Procedures" in the website's help center and apply for after-sales service within 72 hours after the package is signed for. No after-sales service will be accepted.


(4) This website will not bear any responsibility if the package cannot be delivered to the destination due to user reasons.


(5) The purchasing process of this website does not accept any conditions agreed upon between the customer and the merchant. Members of this website can only enjoy the preferential activities and promotions announced by "BBDbuy" on the official website, and no longer enjoy any preferential activities on other merchant websites.


(6) This website does not support purchasing the following products: counterfeit items, prescription drugs, tobacco, lottery tickets, and adult magazines and DVDs.


I have carefully read and fully understand the relevant contents of this confirmation letter and agree to execute it in accordance with the contents of the confirmation letter.

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