If you want to withdraw money from your BBDbuy account balance to your recharge account, you can apply through "My" - "Balance" - "Withdrawal". We will process your application within 2-3 working days, and the withdrawal amount will be Return to your original recharge account (bank account or third-party payment account). During the processing, the amount you apply for withdrawal will be frozen to ensure that the actual withdrawal amount matches your original application amount.
Q&A
Q: If I submit a withdrawal, will my account be frozen?
A: When you submit a withdrawal, the corresponding funds will be frozen in your account because we need to confirm whether the funds are consistent with the refund amount.
Q: Does the withdrawal record showing "Complete" mean that the fund withdrawal was successful?
A: Completed means Superbuy has arranged a refund, but the refund arrival time is subject to the processing time of the third-party platform.
Q: Is the withdrawal based on the real-time exchange rate?
A: No, the withdrawal exchange rate is based on the exchange rate at the time of recharge.
Q: The account balance and the withdrawal amount are different. How to withdraw money?
A: When the account balance is greater than the withdrawal amount, you can request it separately until the account balance reaches 0. When the account balance is less than the withdrawal amount, you can request a full withdrawal at one time.